Payment is generally due in full. If credit terms or instalment arrangements are available, they must be agreed in advance with John Pye & Sons.

Yes. An invoice is issued for purchases, showing the relevant charges and any applicable terms.

VAT and any buyer premium/fees are typically added where applicable. VAT may also apply to any buyer premium/fees.

If you are VAT registered and your purchase qualifies under VAT recovery rules, you may be able to reclaim VAT in line with HMRC guidance.

Bulk or repeat-buyer discounts are not guaranteed. Any discount arrangement would need to be agreed in advance where applicable.

In some cases, collection from your premises may be possible by prior arrangement, subject to the listing terms and any required checks.

Yes, you can organise delivery yourself where appropriate. Ensure the delivery method, timeframe, and any costs are clearly agreed/communicated.

Buyer incentives or discounts are not guaranteed and may depend on the sale/auction and any agreed terms.

Provide the manifest with a clear note that it is indicative only, and highlight any known uncertainties. Where possible, correct key details (quantities, models, condition notes) before listing.

Yes, in some cases stock can be sold from your premises, subject to approval and any required processes, access arrangements, and listing terms.

You’ll usually need clear location details, access/collection arrangements, any site rules, and accurate listing information. Additional checks or documentation may be requested depending on the goods.

Yes, changes may be possible depending on the status of the listing. Contact your account manager as soon as possible to request updates.

Timeframes can vary depending on the item/category and operational requirements. Your account manager will confirm any applicable deadlines or next steps.

Not always. The best route depends on the stock type, demand, and agreed strategy. If an item doesn’t sell, alternative options may be discussed (e.g., price adjustments or moving to auction/no reserve).

Please inform John Pye if you are selling the goods through another channel so the correct process can be followed and the listing can be amended/removed if required.

If a listing receives little or no interest, we may recommend improvements such as price changes, better descriptions/images, additional promotion, or moving the goods to auction depending on suitability.

Yes. Marketing may include targeted email campaigns and promotional placement on the platform, depending on suitability and available opportunities.